Terms and Conditions
Welcome
Terms of Sale:
These are the terms and conditions under which purchases are delivered to customers on our website, so please read these terms carefully before proceeding with the purchase process, as completing the shopping process constitutes acceptance of these terms and the necessity of adhering to them.
Acceptance of the purchase order:
Acceptance of the purchase order: After completing the purchase process, you can track your order through our store (Click-eshop), and you will be contacted directly by phone call to complete the purchase order, and in the event that we do not accept the purchase order, you will be informed of this either by WhatsApp message or by phone call, and the value of the product will not be deducted from the customer's account.
Payment Methods:
Once the customer completes the purchase order, he grants us or any intermediary specialized in electronic payment operations that we deal with to deduct the value of the purchases from the balance of his card, noting that we accept payment by credit card or prepaid card, and we also provide the cash on delivery feature, with the possibility of adding or canceling certain payment methods that had been previously accepted, at any time without any prior notice from us.
Cancel the purchase order:
The customer can cancel the purchase order immediately before shipping the product for any reason by contacting us via WhatsApp or calling the customer service number announced on the store, while bearing any expenses that may arise from that, and we have the right to cancel any order in the event that the value of the purchases is not paid when due, or not providing us with all the required information, or not accepting the receipt of purchases within a certain period. We also reserve the right to reject the order in cases of bulk purchases or multiple purchases of similar products at our sole discretion.
Shipping and Delivery:
The cost of delivering the products is according to the prices shown and mentioned on the website, which may vary from one governorate to another.
Delay in delivery:
If the delivery of the product is delayed for reasons beyond our control, the customer will be contacted as soon as possible to inform him of this, while trying to take measures to reduce the consequences of the delay. If no one is present at the delivery address and the product cannot be delivered, he will be contacted and an agreement will be reached with him on how to deliver and receive the product. If the product cannot be received for the second time as agreed upon or there is no possibility of rescheduling another date for receipt, the customer will be contacted to obtain more information. We have the right to cancel the order in accordance with these terms of sale if it is not possible to contact the customer or arrange a new date for delivery.
Product Ownership:
The products become the property of the customer once they arrive at the delivery address and their value is paid in full.
Issuing invoices:
The order will be issued electronically with the value of the purchases and sent to the provided email if available.
Return and Exchange:
Return and exchange policies can be viewed here
Legal obligations of customers:
By dealing with the online store, you acknowledge and abide by the laws, regulations and legislation in force therein without exception, including privacy protection legislation. You acknowledge that you have all the powers that qualify you to enter into this agreement and pay the dues in accordance with the terms and conditions contained therein, and in the event that you purchase the product on behalf of a company, you thereby confirm that you represent it and act based on a mandate on its behalf, and work to abide by all terms of sale.
Legal Liability:
As permitted by applicable law, we disclaim any liability for any damages or losses that may arise from the following, whether directly or indirectly: delay in delivering products, or failure to deliver part of them due to a lack of personal information and the customer's failure to cooperate in providing it if we request it from him or due to failure to pay the required amount. We also disclaim any liability for following up on shipments once they leave our warehouses and are delivered to shipping companies or delivery representatives. The customer bears full responsibility for following up on the shipment and responding to shipping companies and delivery representatives to receive the order, noting that delay in receiving shipments may lead to their loss or damage by shipping companies or delivery representatives. We also disclaim any liability for damages that may result from unauthorized repairs to the products and from your use or inability to use the product you requested, and from software malfunctions that lead to the site being down or our services being delayed or disrupted, and from any events beyond our control.
Amendments and Changes:
These Terms of Sale may not be changed, amended or supplemented in any way by the Customer, and we reserve the right to amend, vary and supplement the Terms of Sale at any time and from time to time. Your continued use of the Site and our Services after any change constitutes your agreement to be bound by the changes and to act in accordance with the terms after they have been amended and changed.
Severability of Terms:
If any court of competent jurisdiction finds any provision of these Terms of Sale invalid, illegal or unenforceable, that provision shall be immediately deleted from these Terms and Conditions and the remaining terms and conditions shall continue in full force and effect as long as the legal and economic substance of the transactions made under their terms remains without any adverse effect on the parties thereto.
Waiver of a Provision:
Our waiver of any provision of these Terms of Sale shall not be construed as a waiver of any other provision contained therein (whether similar or different provisions), nor shall a waiver of a provision be construed as a permanent waiver thereof, unless expressly stated in writing.
